Troubleshooting eResources

How to solve common problems with accessing library resources online

EBSCO databases

There is an intermittent problem accessing our EBSCO databases (including Search Everything).

If you receive the following error when accessing an EBSCO database:

 

ebsco error screen

please try clearing the cookies in your browser.

If clearing your cookies does not work, please report the problem. Thanks!

ERIC Education Database

ERIC full-text documents unavailable

As of August, 2012, the ERIC education database removed many full-text PDF documents from their site pending review of personal information in those documents.

Full-text access is being restored slowly.  You may request full-text from Interlibrary Loan.

Security Warning for Overdrive

If you are using an older operating system or browser. (i.e. iOS9 or below, or Windows 8 or below) you will see a security warning or a "your connection is not private" message when using Libby, the OverDrive app, or your library's OverDrive website.

If you continue despite the security warning, your data could be compromised since Overdrive can’t verify that users seeing this message are connecting with a legitimate server. Please note that OverDrive does not control the message displayed within the security warning, and messaging may vary based on your platform and browser.

To avoid this error and use Libby and Overdrive, you must update your operating system.